About Swap-ETH.com and Contact Support
Swap-ETH.com is an independent online crypto-to-crypto service focused on Ethereum swap routes with Bitcoin, USDT and Monero. The service is presented under the Swap-ETH.com brand and is operated through the Swap-ETH Service identity for online order processing and support.
The site supports direct wallet payout and selected fixed-amount conversion pages in addition to the main pair routes. Eligible orders can start without a persistent trading account, while risk-based review may apply when required.
Contact the Swap-ETH Help Desk
Use the form below for order questions, transaction problems or general support. Include the order ID and transaction hash when they are relevant, but never include a seed phrase, private key or wallet password.
Support submissions are accepted 24/7. The target for an initial response is within 16 hours; this is a response target rather than a guaranteed resolution time for every case.
Contact Emails
Use the address that matches the type of request so it reaches the correct support path.
[email protected]
[email protected]
[email protected]
[email protected]
What Swap-ETH.com Provides
The service is designed around crypto-to-crypto swaps rather than a conventional account-based trading interface. The primary site routes connect ETH with BTC, USDT and XMR in both directions, while the transaction system may support additional assets and networks according to current availability.
The project baseline includes 168+ supported cryptocurrencies across 35+ blockchain networks, but that does not mean every possible asset and network combination is available at all times. The live transaction flow determines whether a specific route can be created.
Order and Pricing Approach
Before a deposit is sent, the order shows the current expected payout and applicable service conditions. The estimated service fee is typically 0.32%–1.68%, swaps start from about $7 equivalent, and no hidden service fee is added after the order is created.
Blockchain fees and confirmation times remain separate from the service quote. Users should check the source network, destination network where relevant, wallet address and current order details before sending funds.
Security Rules for Support Requests
The Swap-ETH Help Desk does not need access to wallet secrets to investigate an order. Support will never require a seed phrase, private key or wallet password to review transaction details.
For a useful support request, provide non-secret information such as the order identifier, public transaction hash, public wallet address involved in the order and a clear description of the problem. If a message appears to request wallet credentials, do not provide them and report the contact through [email protected].
Service Independence
Swap-ETH.com operates as an independent crypto-to-crypto service. References to Ethereum, Bitcoin, Tether, Monero and their networks identify the assets and blockchains used in supported routes and do not imply affiliation with the organizations behind those technologies.
For a detailed explanation of the transaction lifecycle, see How Swap-ETH.com Works. Privacy handling is described in the Privacy Policy, while risk screening and possible additional review are covered by the AML Policy.
FAQ
How do I contact Swap-ETH.com about an order?
Use the contact form or email [email protected]. Include the order ID and public transaction hash when available so the support team can identify the transaction without requesting wallet credentials.
When can I submit a support request?
Support submissions are accepted 24/7. The target initial response is within 16 hours, although complex blockchain or compliance cases may require additional time to resolve.
Will support ask for my seed phrase or private key?
No. Swap-ETH.com support does not require seed phrases, private keys or wallet passwords to investigate an order. Keep those credentials private and use public transaction information when contacting support.
What assets does Swap-ETH.com focus on?
The main site structure focuses on ETH swaps with BTC, USDT and XMR in both directions. Additional supported assets and networks may appear in the live transaction flow when available.