Swap-ETH.com Privacy Policy

Information Connected With an Order

A swap can generate operational information needed to create, process and support the transaction. This may include the selected assets, amount, source and destination networks, public wallet addresses, order identifier, quote information, transaction hashes, timestamps and order status.

Public blockchain information may also be associated with an order when it is needed to confirm a deposit, verify a payout or investigate a transaction problem. Swap-ETH.com does not need a seed phrase, private key or wallet password to process or support an order.

Information You Provide to Support

When you contact the Swap-ETH Help Desk, the service may process the email address, message text, order ID, transaction hash, public wallet address and any other information you choose to include in the request. Provide only information that is necessary to explain the issue.

Do not send wallet recovery phrases, private keys or passwords. If support needs additional details, the request should remain limited to information reasonably connected with the order, security issue, privacy request or compliance review.

Technical and Security Data

The website may process technical information needed to deliver pages, protect the service and investigate misuse, such as IP address, browser or device information, request logs, security events and similar diagnostic data. Cookies or comparable browser storage may be used where needed for site functionality, security or user preferences.

Technical data should be used for an operational purpose rather than treated as a reason to collect unrelated personal information. The amount of data retained should remain proportionate to the function it supports.

How Information Is Used

Information connected with Swap-ETH.com may be used to create and process orders, confirm deposits and payouts, provide customer support, prevent abuse, investigate security incidents, perform risk-based AML review and maintain the reliability of the service.

Where information is needed for more than one of these purposes, access should remain limited to what is reasonably necessary for that function. Wallet secrets are outside the information required for normal service operation.

Public Blockchain Data

Ethereum, Bitcoin and other public blockchains record transaction information that can be visible independently of Swap-ETH.com. Public addresses, transaction hashes, transferred amounts and other on-chain details may therefore remain accessible through blockchain explorers even when a website record is no longer actively used.

Monero has a different privacy model from transparent public chains, but this policy does not make blanket claims that any transaction is fully anonymous or untraceable. The privacy characteristics of a blockchain are separate from the account and support model of Swap-ETH.com.

Service Providers and Operational Access

When an operational provider is used to support functions such as hosting, infrastructure, security, communications, market data or compliance processing, access should be limited to the information needed for that function. Swap-ETH.com does not authorize service providers to receive seed phrases, private keys or wallet passwords as part of normal order support.

Information may also be disclosed when reasonably necessary to protect the service, investigate misuse, respond to a valid legal requirement or perform a risk-based compliance review. The exact information involved depends on the purpose and the circumstances of the request.

Retention Principles

Swap-ETH.com does not state one fixed retention period for every category of information. Order, support, security and compliance records may need different retention periods depending on operational need, dispute handling, abuse prevention and applicable obligations.

Information should be kept only for as long as it remains reasonably necessary for the purpose for which it is processed. Public blockchain records are outside the service’s ability to delete because they are maintained by the relevant decentralized network.

Security of Personal and Order Data

Swap-ETH.com uses an order model that does not require users to disclose wallet credentials. Users should still protect their own email account, device and wallet information and should verify that they are communicating through the correct swap-eth.com domain.

No internet service can guarantee absolute security. If you believe a message, page or contact is impersonating Swap-ETH.com, report it to [email protected] without sharing private wallet credentials.

Privacy Requests

Questions about this policy or requests concerning information associated with you can be sent to [email protected]. Depending on the nature of the request and applicable requirements, additional information may be needed to verify that the requester is entitled to act on the relevant data.

A privacy request cannot remove information from a public blockchain. It can only concern information controlled through the service’s own systems and processes.

FAQ